This paper gives details of Internal Quality Audit and External Quality Audit of ISO9001 standard which help
to achieve the Quality Management System (QMS). For ISO certification most of the organization /Institution should go
for ISO implementation. Quality audits are the basic process of ISO done by the internal or external quality auditors or
by the audit team. Quality Audits should be performed at regular time intervals and ensure that the institution has clearly
done the external audit systems monitoring ISO procedures with effective action. This will enable the institution to grow
faster with minimizing the errors and failures of ISO procedure executions. This paper explains about procedures of IQA
and EQA and non-conformance report, which help for the better improvement. This brings higher customer satisfaction
that intern brings new customers.
