The challenge of e-government : initial lessons learned from the "early days" / Mark A. Abramson and Grady E. Means -- The use of the Internet in government service delivery / Steven Cohen and William Eimicke -- Commerce comes to government on the desktop : e-commerce applications in the public sector / Genie N.L. Stowers -- The auction model : how the public sector can leverage the power of e-commerce through dynamic pricing / David C. Wyld -- Privacy strategies for electronic government / Janine S. Hiller and France Bélanger -- Supercharging the employment agency : an investigation of the use of information and communication technology to improve the service of state employment agencies / Anthony M. Townsend